Frequently Asked Questions

At Voglana, every piece is handled with care—from design to packaging. Our materials are chosen for durability and aesthetic balance, and our commitment to quality continues well beyond delivery.

Our clocks combine natural, durable materials such as solid wood and stainless steel with refined PVD-coated and fiberglass details. The silent German quartz movement with high torque meets a clean, sculptural form — creating a subtle yet striking focal point on the wall.

Each collection offers different diameter and size options. On the product page of your chosen model, you can view all available dimensions and explore how it fits your space through our 3D preview feature.

All our clocks operate with a AA battery, and thanks to the silent quartz movement, there is no audible “tick-tock.” Time flows quietly and seamlessly.

All items available for purchase on our website are in stock. Products that are temporarily unavailable are clearly marked as “Sold Out” or “Pre-Order.”

All clocks are shipped dismantled; inside the box you’ll find mounting brackets, installation tools, and a short setup guide. Once the right wall mount is selected, installation takes only a few minutes.

On the product page, please select your wall type — Concrete or Drywall — so we can include the appropriate fittings in your package. If you’re unsure, simply contact us and we’ll help you choose the best option.

Yes. With supported models, our 3D Augmented Reality (AR) feature lets you visualise the clock live on your own wall, helping you confidently decide on the perfect size and colour.

For orders shipped to the United States, standard shipping is free unless a specific shipping fee is clearly shown at checkout.

If your location requires a special shipping fee, the exact amount will be shown clearly at checkout before you complete your order.

Your order is prepared for dispatch within 1–3 business days.
Delivery times depend on your region: European Union: 3–7 business days, United States and Canada: 5–10 business days, and other regions: 7–15 business days.
Once your order ships, a tracking link will be sent to you by email.

You can contact our customer service to update your delivery address as long as your order has not yet been shipped.

Product prices exclude VAT and local taxes. For customers in the United States, orders are shipped from our logistics facility in Turkey on a DAP (Delivered At Place) basis. This means that any U.S. import duties, taxes or customs handling fees are not included in the price you pay to Voglana at checkout. If such charges apply, they are collected separately by U.S. customs or the delivery carrier and are always the responsibility of the recipient.

The buyer is responsible for any customs or import duties that may apply in their country. For shipments to the United States, this includes any duties, taxes or clearance fees charged by U.S. customs or the carrier. While we cannot be held liable for customs‑related delays, we monitor each shipment and take all necessary steps to ensure a smooth delivery process.

Payments are securely processed via Shopify Payments / Stripe (Visa, Mastercard, etc.; Apple Pay or Google Pay where available) and PayPal. All transactions are SSL-protected, and your card details are never stored on our systems.

Yes. You can provide your company details during checkout to receive an official business invoice.

When you shop on voglana.com, you are purchasing directly from Lavivue OÜ (Voglana’s parent company) in Estonia.

For customers in the United States, prices on voglana.com are shown and charged in USD. Your final payment currency and total amount are always shown clearly at checkout before you confirm your order.

• Mechanism Warranty (24 Months): The clock mechanism is covered for 2 years, ensuring lasting precision and performance.
• Free Repair & Shipping (First 6 Months): Within the first 6 months, mechanism repairs or replacements are free of charge, including two-way shipping.
• Extended Warranty (Months 7–24): From month 7 to 24, repairs and replacements remain free; a standard 30 USD international return-shipping fee applies.

Follow the care instructions included in the box. Gently clean the surface with a dry, soft cloth, avoid chemical cleaners, and replace the battery regularly.

Simply contact us with your order number. We’ll arrange the parts and service process for you quickly and efficiently.

Our packaging is designed to be elegant on its own, so we don’t offer additional wrapping. However, we’re happy to include a personal note upon request.

Absolutely. Reach out to us through our contact channels with details such as quantities, dimensions, and delivery timelines — we’ll respond promptly.

We accept returns within 30 days of delivery. Items must be unused, complete, and in their original packaging. Please contact us first to initiate the process. Once your return has reached our warehouse and been inspected, your refund will be issued immediately.

Return shipping costs are the responsibility of the customer.

This also applies to returns shipped from the United States, unless the product is confirmed to be defective or damaged due to our fault.

Once we receive your item, it is inspected. If everything is in order, we’ll send the replacement product. For exchanges based on colour or size preferences, both-way shipping costs are covered by the customer. If any damage is found, repair or cost adjustments may apply.

Returns on personalised items (such as custom sizes or colours) depend on evaluation by our technical team. Returns for faulty or defective products remain fully valid. If production has not yet started, your request will be prioritised.

You can contact our customer service to request a change or cancellation, as long as production has not yet started.